Safe and Responsible Gaming

Stay in control with responsible gaming at hbdb

Gaming is for fun — not for stress. hbdb is committed to helping you stay in control so every experience remains safe and enjoyable.

Why is responsible gaming important?

Online gaming is an exciting form of entertainment. But like any entertainment, it is essential to keep it within limits. hbdb believes that responsible gaming is not just a rule — it is an ethical commitment to every player.

Our platform offers multiple tools for responsible gaming — from setting deposit limits to self-exclusion. If you ever feel that gaming is having a negative impact on your life, contact our support team right away.

At hbdb, only those aged 21 or above may open an account and play. This platform is strictly prohibited for minors.

21+

This platform is for those aged 21 and above only. Age verification is an integral part of our responsible gaming policy. We take steps to confirm age at the time of registration.

Gaming is a form of entertainment. Play for fun, not in the hope of winning. Do not increase your bets to try to recover lost money.

Our responsible gaming tools

hbdb provides the following tools to help you stay in control of your gaming.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set, it cannot be exceeded. Reducing a limit takes effect immediately; increasing one takes effect after a set waiting period.

Time-Out Feature

If you feel you need a break for a while, use the time-out option. Temporarily suspend your account for a set period — from 24 hours up to 6 weeks.

Self-Exclusion

If you feel that gaming is causing problems in your life, apply for self-exclusion. This step fully closes your account and it cannot be reopened before the set period ends.

Betting History Review

View the complete history of your gaming activity. See how much time and money has been spent so you can make informed decisions.

Age Verification System

hbdb ensures that only those aged 21 or above can operate an account on the platform. We are always vigilant in preventing any access by minors.

24/7 Support

Our live chat team is always ready to help with any responsible gaming concerns. Talk to us in Bengali and get help right away.

Warning signs of problem gaming

If you notice the following signs, it may mean gaming is becoming a problem. Assess yourself honestly.

  • Spending more than your budget and feeling regret afterwards.
  • Placing more bets to try to win back lost money.
  • Hiding your gaming from family and friends.
  • Feeling uncomfortable or anxious when you cannot stop gaming.
  • Gaming having a negative effect on work, studies or relationships.
  • Skipping sleep or meals to spend time gaming.
  • Taking on debt to cover gaming expenses.

The golden rules of responsible gaming

Following these simple rules will keep gaming enjoyable at all times.

  • Only play with money you can afford to lose.
  • Set a limit on time and money before each session.
  • See gaming as entertainment, not as a way to earn money.
  • Take a break from gaming when you are feeling down or lonely.
  • Take regular breaks and spend time on other hobbies and activities.
  • Talk openly with loved ones about your gaming.
  • Actively use deposit limit and time-out tools.

How to use the protection tools

After logging in to your hbdb account, follow the steps below to activate the protection tools.

1

Go to Account Settings

Log in to hbdb, click on your profile icon in the top right corner and select "Account Settings".

2

"Responsible Gaming" tab

From the settings menu, find the "Responsible Gaming" tab and click on it.

3

Set a limit or time-out

Select a deposit limit, session time limit or time-out period and confirm.

4

Apply for self-exclusion

If you need a permanent break, fill in the self-exclusion form. It takes no more than 24 hours to take effect.

5

Get support

For any issue, contact our team via 24/7 live chat. We will help you with complete confidentiality.

Protecting minors

Important: hbdb strictly prohibits access for anyone under 21. If there are minor members in your household, please use parental control software on your device.

What you can do to protect minors:

  • Never share your login details with anyone.
  • Keep a password lock active on your device.
  • Do not stay logged in on devices that children can access.
  • If you notice any suspicious activity, change your password immediately.

Mental health and support

Gaming addiction is a mental health issue. Seek help without shame. hbdb's support team can guide you in the right direction with complete confidentiality. We believe every player deserves a happy and healthy life.

If you or someone you know is struggling with a gaming problem, let us know via live chat right away. Our trained team will direct you towards professional support.

Need help?

We are always here for you. Reach out to us through any of the following channels.

Live Chat

24/7 live chat support in Bengali. Get instant help with any responsible gaming questions or concerns.

Email Support

To report a detailed issue, write to us at: [email protected] — we will respond promptly.

FAQ Page

Answers to common questions are available on our FAQ page. Check there for quick solutions.

Questions and answers about responsible gaming

Answers to common questions about responsible gaming are provided below.

Log in to your hbdb account and go to "Responsible Gaming" under "Account Settings". There you can set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit requires a waiting period to ensure the decision is considered carefully.

Self-exclusion is a process where you can completely block yourself from the hbdb platform for a set period. You will not be able to log in to your account during the exclusion period. It cannot be cancelled before the period ends. For long-term or permanent exclusion, please contact our support team.

It is strictly forbidden for anyone under 21 to open an account at hbdb. If any inconsistency is found during age verification, the account will be closed immediately and all balances may be forfeited. Registering with false information will be handled in accordance with our rules.

A time-out is a short break — typically from 24 hours to a few weeks. It is mainly for those who want a temporary break. Self-exclusion is longer-term — it can range from several months to permanent. There is no way to reactivate an account before the self-exclusion period ends.

If you are concerned about a family member's gaming problem, please contact our 24/7 live chat. Our support team will advise you confidentially on the right steps and possible actions. You can also reach us by email: [email protected].

If there is any available balance in your account before self-exclusion, it can be withdrawn through the standard process. Any bonus or promo credits will be cancelled during the exclusion period. Please speak to our support team for more details.

Enjoy responsibly

Have a great experience at hbdb — safely and within limits. Visit our other pages to learn more.

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