hbdb Privacy Policy Your Information Protection

Last updated: January 2026

hbdb ("we", "our", "platform") is fully committed to protecting the personal information of users in Bangladesh. This privacy policy explains how we collect your information, the purposes for which we use it, who we share it with, and what your rights are. By using hbdb's services, you are considered to have accepted the terms of this policy. This policy should be read as part of our Terms and Conditions.

Data Collection and Use

1 What Information We Collect

When registering on the hbdb platform and using our services, we may collect the following types of personal information:

Identity Information: Full name, date of birth, national identity card number or passport number. This information is essential for age verification.
Contact Information: Email address, mobile number, and residential address.
Financial Information: bKash, Nagad, Rocket, or Upay account details, bank account details, and transaction history.
Technical Information: IP address, browser type, device information, cookie data, and login time details.
Gaming Activity: Betting history, win and loss records, preferred game categories, and duration of activity on the platform.
Communication Data: The content of conversations with our support team via live chat, email, or any other channel.

We never store your full payment card number on our servers. All financial transactions are secured by SSL encryption.

2 Methods of Data Collection

hbdb collects user information through various methods:

Direct Collection: Information you voluntarily provide when filling out registration forms, during the KYC verification process, and at the time of payment transactions.
Automated Collection: Through cookies, web beacons, and similar technologies while you browse our website.
From Third Parties: Necessary confirmation information from payment processors and identity verification service providers.

Purpose of Data Use

3 Why We Use Your Information

hbdb uses your personal information only for the following legitimate purposes:

Account Management: To create, verify, and securely manage your account.
Age and Identity Verification: To ensure that services are provided only to those aged 21 or above.
Financial Transaction Processing: For deposits, withdrawals, and bonus payments.
Customer Support: To resolve your questions and issues promptly.
Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
Responsible Gaming: To identify and assist users who are at risk of excessive gambling.
Service Improvement: To analyze user experience in order to improve the quality of the platform.
Legal Obligations: To comply with applicable laws and regulations.

4 Marketing Communications

With your prior consent, we may send you promotional offers, bonus notifications, and gaming-related updates via email or SMS. You may withdraw this consent at any time by contacting us at [email protected] or through live chat.

Data Disclosure and Sharing

5 Who We Share Your Information With

hbdb does not sell your personal information to third parties or disclose it without justification. However, limited information may be shared in the following circumstances:

Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
Identity Verification Services: Relevant information shared with trusted verification partners as part of the KYC process.
Technology Partners: Technology service providers required for platform operations, security, and analytics. These partners are contractually bound to comply with our privacy standards.
Law Enforcement Agencies: In response to court orders, lawful investigations, or applicable legal obligations.
Corporate Changes: In the event of a business merger, acquisition, or restructuring involving hbdb, the new entity will be required to comply with this privacy policy.

We ensure that all third-party partners comply with hbdb's privacy standards and applicable data protection laws.

Cookie Policy

6 About Cookie Use

Cookies and similar technologies are used on the hbdb website to improve your experience and maintain service quality.

Essential Cookies: Necessary for saving login state, security tokens, and managing account sessions. These cannot be disabled.
Functional Cookies: To remember your language preferences, game settings, and personalized experience.
Analytical Cookies: Collect aggregate data to understand platform usage patterns and improve services.
Security Cookies: To prevent fraud and unauthorized access.

Most cookies can be controlled by changing your browser settings. However, disabling essential cookies may cause some hbdb services to not function properly.

Data Retention and Security

7 Data Retention Period

We retain your personal information for as long as your account remains active. Even after account closure, we may keep information for a set period for the following reasons:

To fulfill legal obligations.
To maintain an audit trail of financial transactions.
For dispute resolution and proving fairness.
As part of fraud prevention measures.

We do not retain information beyond the period required by applicable law.

8 Data Security Measures

hbdb has implemented industry-standard technical and organizational measures to protect your privacy:

All data transfers are secured by SSL/TLS encryption.
Stored data is held using strong encryption technology.
Regular security audits and vulnerability assessments are conducted.
Only authorized personnel can access necessary information.
Two-factor authentication (2FA) is available.
Automated detection systems for suspicious activity are in place.

Your Rights and Control

9 Your Data Rights

Every user of the hbdb platform holds the following rights regarding their personal information:

Right to Access: You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification: The right to request correction of any inaccurate or outdated information in your records.
Right to Erasure: In certain circumstances ("right to be forgotten"), you may request deletion of your personal information. However, we may need to retain some information due to legal obligations.
Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
Right to Data Portability: You may request to receive your information in a machine-readable format.
Right to Object: The right to object to the use of your information for specific purposes.
Right to Withdraw Consent: The right to withdraw at any time the consent on the basis of which you provided your information.

To exercise these rights, email us at [email protected] or contact us through our 24/7 Bengali live chat. We generally respond to your request within 30 business days.

Protection of Minors

10 Protection of Children and Minors

hbdb's services are intended only for those aged 21 or above. We do not knowingly collect information from any minor. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.

If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes and Contact

11 Changes to the Privacy Policy

hbdb may change or update this privacy policy from time to time. In the event of any significant change, we will notify you by email or through a notification on the platform.

After each change, the updated date is noted at the top of this page. Continuing to use hbdb after a change will be taken to mean that you have accepted the new policy. We therefore recommend reviewing this page regularly.

12 Related Policies

This privacy policy is connected to hbdb's other policies. To fully understand your user experience and your rights, we encourage you to read the following documents as well:

Terms and Conditions — Complete terms for using the service.
Responsible Gaming — Guidelines on safe gaming practices.
About Us — The hbdb platform and our values.
FAQ — Answers to common questions.

hbdb Privacy Policy